The Frequently Asked Questions (FAQ's) section is a very important part
of the website. It allows us to provide answers to some of the
questions that you would normally have to phone us to ask. It saves
both of us time, and of course you can always go back to it at a later
point and find out more information. We see the FAQ section as a
section that will grow as more questions are asked and more answers
found. This benefits all of us. So...if there are any
questions you don't find answers for here - please email us now and ask
the question! It will in all probability be added to the bank
of answers. Conversely, if you have found out that one of the answers is
not satisfactory for you, please let us know as well. In this way the
FAQ section can remain useful, vibrant and up to
What are the advantages of using a Massage Wax instead of an
This question is dealt with in depth in the General Information
section, which you will find here. General
Q. Which products in the range are safe for use during
The normal precautions need to be taken in
any pregnancy massage. We suggest only the Unscented and Bee Balme for
the second and most of the third trimester. Nearing the end of the
third trimester, some therapists use Lavender and Rose. Bee Balme is
used for both pre and post natal work and is particularly good for
stretch marks when used consistently. You might like to look at some links on the issue here http://www.pregnancymassage.me.uk/#/articles-and-research/4542075535
Q. What is the shelf life of the
The shelf life of the Tui products at room
temperature, unopened, is 2 years. Once opened, this is reduced.
Because Tui is a natural product, any dirty hands being dipped into the
jar will reduce the shelf life. We suggest that a spatula is used to
dispense what is needed, and then the jar returned to a cool place.
This will give the maximum life to your product. If it is stored in a
hot place, near a radiator for instance, the shelf life will reduce
Q. Is there a batch number or expiry date?A.
Yes. Under each jar is a
little sticker which gives the batch number for control purposes, and a
'Best Before' date. The expiry date is 2 years at room temperature from the date on
Q. What is the difference between a Balme and a Massage
The Massage Waxes are designed for all over body massage; the Balmes
are for use on specific areas of the body. As such they fulfil a
function (ie cooling, in the case of Cooling and Soothing Balme [Inflammation Relief], or
decongesting, in the case of Throat and Chest Balme [Cough and Cold Relief]). They have a larger
quantity of essential oils in the formula to bring out the necessary
qualities of the balme. Bee Balme is used for massage as
well, especially for those with nut allergies as they don't contain Almond Oil. Balmes are typically 10%
thicker in consistency than the Massage
Q. What about those who are allergic to
Almond Oil is a part of the formula in all of
the Massage Waxes, but nut allergic clients can safely be massaged with
Bee Balme as it has no nut based oil in it. (See also the section on
Allergenic Reactions in the General
Q. Can you use the Massage Waxes for
Absolutely. The Reflexology Wax was
created because there was a demand for a 'minty' medium. There was also
a request for a slightly thicker consistency. This is what the
Reflexology Wax provides. Whilst the Reflexology Wax was taken on board
enthusiastically by most Reflexologists, there are still many who
prefer to use the Massage Waxes which they had been using from long
before the Reflexology wax was created.
Q. Is the quantity of essential
oil used in accordance with aromatherapeutic
. Yes. All our formulas and blends are created
using all the quantity principles used in aromatherapy
Q. Is Bug Balme safe to use with children?A.
Yes, it is perfectly
safe. Be careful of getting it into the eyes, it may irritate
them. Bug Balme needs to be re-applied after
Q. Can Throat and Chest Balme be used on babies and young
Yes, but with caution as always. It will
sting if it gets into the eyes, so all precautions should be taken to
avoid this. When applying at night, rub it onto the chest and cover
with pajamas. This ensures that they can't rub their hands in it and
then touch their eyes. It's potency can be reduced by cutting it
(mixing) it with either Bee Balme or Unscented Massage Wax. This is
recommended with babies.
Q. What is the function of arnica in the
The infused oil of Arnica is excellent for
bruises, sprains and muscular aches, which is why we use it in the
formula as extra help with the efficacy of the massage
Do the Tui products need to be kept in the fridge?A.
No, they don't. They can
be stored quite comfortably at room temperature. If it gets very hot in
the room in which it is stored it might help to refrigerate them,
especially if the room stays above 23 degrees for a prolonged
period of time. In winter, store away from heating systems. There are
therapists who keep the product in the fridge, take it out briefly, and
dispense to a bowl. It will definitely keep longer that way and there
is the extra benefit of no dust contamination. However, this is not the
average practice - look after it, don't dispense with dirty hands and
it will last a long time.
Q. What is the right method of
There is no 'right' method of application.
Generally speaking the Massage Waxes are created for all over body
massage and the Balmes are created for use on specific body areas. In
terms of massage, different therapists have their own methods. To
prevent cross-contamination, we suggest that a spatula is used to move
sufficient quantity for use to either a small bowl or the back of the
hand, and work from there. If extra glide is needed during
the massage, a drop or two of almond oil is useful. The more
practised a therapist is at using the waxes, the more efficient they
will become at judging the quantity needed.
of balmes, the rule of thumb is that 'less used more often' is the best
to remember in terms of application. If properly rubbed in there is no
Q. Which is the best product for helping with scar
Bee Balme is the best one to use as it is
formulated especially for skin regeneration and nutrition. However, all
our products will be of benefit because of their quality of
conditioning and softening the skin.
Q. What is the difference between
the Warming & Easing Balme and the Cooling & Soothing Balme?A.
Cooling and Soothing Balme ( formerly known as Inflammation Relief) is a cooling rub and contains about 10 times the
arnica of our regular Massage Waxes. Like a Massage Wax, it can be used
over wide areas of strained or bruised muscles. The ingredients create
an 'ice-fire' effect on the areas where the muscles have been strained.
It is commonly used by sports teams or anyone involved in bodywork
after strenuous activity.
Warming and Easing Balme ( formerly known as Aches and Pain Balme) is a heat
rub intended for application in small amounts where heat brings relief
(especially in the joints), or where the blood flow needs to be
stimulated through the muscles. Although some people find relief when
applied over larger areas, others find it uncomfortable. A test patch
is recommended, especially on those with sensitive skins. When covered,
or used before bed, the body heat will intensify the heat created, as
will a hot shower or bath afterwards. Again, some people find this
extremely useful, others find it uncomfortable.
don't I get a receipt in my parcel?A
. You have a receipt on
your computer. 90% of people just throw the invoice away, and it's a
terrible waste of paper. If for any reason you do need a receipt from
us - even much later, we have electronic records and can supply it to
you virtually immediately.