These terms and conditions will apply to all transactions placed online, by e-mail, telephone, fax or post with the Songbird Naturals Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions.
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), post, fax or telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. If you are paying by BACS or cheque, unless an arrangement has been made, orders will not be dispatched until the funds have been transferred.
Tui Orders in mainland Europe
All orders to mainland Europe will be sent via
the postal system or courier, whichever is the most cost effective.
Different delivery charges will apply.
We aim to dispatch your order within three days of receipt, but ask you to allow 10 working days in case of delayed deliveries, especially with Parcel Post!
Delivery charges are detailed below:
0-500g - £2.99 Royal Mail
501 to 1kg - £4.99 Royal Mail or Tracked Courier
Over 1kg - £5.99 Tracked Courier
There is no minimum order, but trade orders should generally be over £25.00.
We want you to be entirely satisfied with every
purchase made from Songbird Naturals and are proud of the quality,
range and advice that we offer. By the nature of the product, exchanges
are not possible. However, if you have been sent an incorrect tub,
Songbird Naturals will exchange it at our cost.
If for some reason the product is faulty or
damaged in transit, Songbird Naturals will replace the damaged
product. If the product is damaged, we appreciate your
contacting us as it allows us to review our packaging or delivery
Products, Prices & Content
Any information displayed on our website or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and
specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Songbird Naturals Ltd until final payment of all sums owing in respect of those goods has been received in full by us.
Comments & Complaints
We would like to think that our dealings with you are completely up to your expectations. However, If you wish to comment or complain about any aspect of our dealings with you, please write to:
Songbird Naturals Ltd
The Norton Barn
Ditcheat Hill Farm
or email at :
Tel 01749 860
We will collect and store information about you to allow us to process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. You can opt out of this at any time by emailing us.
We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition. All information is collected lawfully and in accordance with the Data Protection Act 1998.
The type of information that we will collect will include - Your title and name, Known address, Contact telephones numbers, E-mail address, Order and Payment details
Individuals registering their details or subscribing to the newsletter online may do so with the understanding that they are aware of the intended purpose for the collection of data.
Your personal data will not be passed onto any other party.
Our website contains links to third party websites operating their own terms and conditions and privacy policies. Songbird Naturals Ltd is not responsible for any content on third party websites
Cookies are placed / collected to enable functionality of your shopping basket and to recognise you when you shop again.
We want you to be confident about ordering online and we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.
The contents of this site are owned by Songbird Naturals Ltd and are not to be copied without the express permission of the owner.